Contact Us
By telephone on 0844 8793 448
We will need to speak to you before you can access our service. Telephone on 0844 8793 448.
Calls made from a BT network land line cost approximately 5p per minute. Calls from mobiles and other networks may vary depending on your provider's own tariffs.
What happens when you phone
- You will normally get through to an answer phone service and hear a 30 second message. The message details when the phones are likely to be manned
- Just leave your message and do give a phone number, landline or mobile, on which we can contact you.
Please tell us if you do not want, for reasons of confidentiality, a message left on your telephone - All calls are logged and we do reply to all messages. Delay in making contact can be due to the demand on our service and also your availability to receive our call. We will normally contact you during the daytime and of course you may need to make arrangements to take our call
- At certain times when the phones are manned you will speak directly to a trained volunteer
By online contact form from this website or by email
- The online contact form asks for your name and some basic details about your enquiry. You do not need your own email address to use this form, but please give your phone number so we can call you back
- Email address: JLIB_HTML_CLOAKING
Our Office
We have a branch office located on the ground floor at:
135 St Mary Street, Southampton, SO14 1NX (location map)
There are a number of steps to the front door. From the back door there is a stair lift to the office. The lift is not suitable for wheelchairs. If you need to use this entrance please 'phone when you arrive so we can assist you.
Our office includes a counsulting room for those who would prefer to be seen here.
We do not currently operate a “drop-in” facility.
Visits to the office are by appointment only (Mon. - Fri. 09:00 - 17:00).
Go to Our clients, on the About us page to find out how we see each other face-to-face.
Parking
- Parking is normally available in the public car park at the rear of the building accessed off James Street which runs along the side of our building
- Limited free on-street parking is also available at the bottom of James Street and adjoining areas.
- Southampton City Council car parking information
Public Transport
Southampton City Council bus information.
